Skip to content

Shipsurance

For the box that doesn’t arrive the way it left.

Shipsurance is built into Postsale. Coverage is $0.75 per $100 of value for domestic shipments and $1.25 per $100 for international, and you can save up to 78% compared with carrier declared value. Most claims are paid within a week.

Start Your 14-Day Free TrialTalk to a Person First →

14-day free trial No card to start Cancel anytime Human support from day one

Shipment Protection ticked on a shipment in the Dock: $0.75, provider Shipsurance, value from the items, package value $80.00The chosen rate for #4501: USPS Ground Advantage, Economical, $6.40, with Shipsurance $0.75 on its own line and Create 1 Label
Shipsurance on a shipment: the cost shows before you buy the label.Sample data

Save up to 78% compared with carrier declared value.

Rates are per $100 of declared value, billed weekly.

ProviderDomesticInternational
ShipsuranceBuilt into Postsale$0.75$1.25

Shipsurance takes the place of the carrier’s declared value on a shipment. The two can’t be combined.

Add it when you ship.

  1. Enter the package value.

    Tick Shipment Protection on the shipment and choose Shipsurance. The cost shows before you buy the label.

  2. Ship as usual.

    The package is covered as soon as the label is created. If you’d rather not think about it, Postsale can add coverage to every shipment for you.

  3. Start a claim from the shipment.

    Click File Claim on the shipment in Postsale. Shipsurance’s claim form opens with most of the details already filled in. Afterward, View Claim in Postsale shows its status and lets you message Shipsurance.

The File Shipsurance claim dialog opened from a shipment: OK continues the claim in a new tab, with a verification email to the store address
File Claim on a shipped order. Shipsurance’s claim form opens next, mostly filled in.Sample data

What Shipsurance covers.

  • Loss
  • Damage
  • Shortage
  • Porch piracy
  • Domestic and international shipments from the continental US, Hawaii and Alaska.
  • With FedEx, UPS and USPS.
  • Billed weekly, only for the shipments you cover.

Most claims are paid within a week.

You file from the shipment in Postsale, and Shipsurance’s claims team takes it from there.

Lost package
File 20 days after the ship date for domestic shipments, 40 days for international.
Damaged package
Keep the box, the packing and the item as they arrived until the claim is complete.
Questions on a claim
Shipsurance’s claims team: postsaleclaims@shipsurance.com or 866-852-9956

Questions

Before you cover a box.

How much does Shipsurance cost?

$0.75 per $100 of value for domestic shipments and $1.25 per $100 for international, billed weekly for the shipments you cover.

How much can I save compared with carrier coverage?

Up to 78% compared with carrier declared value.

Which plans include it?

Every Postsale plan.

What does it cover?

Loss, damage, shortage and porch piracy, for domestic and international shipments.

How do I file a claim?

Start the claim right from the shipment in Postsale. The claim form then opens on the Shipsurance site, where you finish it and get your claim number. Most claims are paid within a week. For a lost package, wait 20 days after shipping (domestic) or 40 days (international) before filing.

Can I use it with the carrier’s declared value?

No. Shipsurance takes the place of the carrier’s declared value on a shipment. The two can’t be combined.

Can Postsale add it to every shipment?

Yes. Set shipment protection as a default in your settings, and Postsale adds it to new shipments for you.

Who do I contact about a claim?

Shipsurance’s claims team, at postsaleclaims@shipsurance.com or 866-852-9956.

Protect your next shipment.

Try it on the next box you send.

Start Your 14-Day Free TrialTalk to a Person First →

14-day free trial No card to start Cancel anytime Human support from day one