What's new in Postsale

Mapping CSV columns to Postsale order fields no longer has to start from scratch. Drop in a CSV and Postsale proposes an initial mapping for you using AI, then drops you into a redesigned mapping screen where you can review and adjust before importing.

• AI auto-mapping, point Postsale at a CSV and it suggests which columns map to which order fields, ready to review.
• Redesigned mapping screen, fields, sources, and previews sit on one screen with dialogs that shrink to fit when no form is open.
• Same flow for webhook imports, the restructured mapping UI also powers JSON webhook order imports on the Soar plan.
• Faster on large files, mapping a multi-thousand-row CSV no longer pauses the UI.

A round of fixes affecting carrier display, billing setup, and the carrier shipping profile wizard.

• Carrier service shows for unrated orders, the carrier service column no longer appears blank for orders awaiting a rate.
• Setup intent retry, the billing setup flow correctly recognizes when a payment intent already succeeded and avoids the error state.
• Carrier shipping profile, blank package-type values in the carrier shipping profile no longer block the wizard.

Webhook subscriptions let your own systems receive Postsale events as they happen. Subscribe to the events you care about and Postsale delivers signed JSON payloads to your endpoint.

• Real-time delivery, events are pushed as they occur, no polling needed.
• Managed from settings, create endpoints, choose events to subscribe to, and rotate secrets without leaving Postsale.
• On the Soar plan, webhook subscriptions ship alongside the public API.

The Shopify integration has a new connector. Order sync is more reliable and store connection takes fewer steps.

• More reliable sync, orders import on time and stay in step with your Shopify store.
• Simpler connection, the setup flow walks you through linking your Shopify shop in fewer steps.

You can now search the orders dashboard using plain language instead of chaining structured filters. Describe what you're looking for and Postsale interprets the request, applies the right filters, and returns matching orders.

• Natural-language input, describe what you want, no need to learn a filter syntax.
• Works alongside structured filters, the existing filter UI is still there when you want it.

The Shipping Rules Editor that shipped earlier this month picked up a round of improvements based on real-world rule sets.

• Better contradiction detection, the editor catches more cases where two rules would override each other, with clearer warning copy.
• Refined condition group builder, building nested conditions feels cleaner, and existing workflow conditions can convert to a group with one click.
• Automation UI polish, smaller fixes across rule editing surfaces.

The Shipping Rules Editor gives you full control over how orders are processed, without writing code. Build complex shipping logic visually using conditions, actions, and nested groups — then test your rules against real order data before they go live.

• Visual Rule Builder — Drag-and-drop conditions and actions into logical groups. Supports AND/OR logic with nested sub-groups up to three levels deep.
• Conflict Detection — The editor automatically identifies contradictions, overrides, and rule shadowing before you save. Warning badges surface issues so you can resolve them in context.
• Live Test Panel — Evaluate rules against real order data. See which conditions matched, which actions would fire, and how charges and notes are applied — all before activating a rule.
• Scoped Conditions — Rules can target specific stores, carriers, services, destinations, package values, weights, and more. Quantifier support lets you apply conditions at the item or order level.

eBay joins Shopify, WooCommerce, BigCommerce, Square, and Miva as a fully supported sales channel. Orders from your eBay store sync automatically into your Postsale dashboard.

• Guided Setup — A step-by-step connection wizard walks you through linking your eBay account, with links to the setup article and quick-tip video.
• Unified Dashboard — eBay orders appear alongside orders from every other connected store. Filter, batch-process, and ship from one place.
• Store Automation Settings — Configure import automations specific to your eBay store, including order status mapping and default shipping preferences.

The onboarding experience has been rebuilt to get new merchants shipping faster. The setup wizard now includes email verification, clearer store connection steps, and smarter defaults.

• Email Verification — New accounts are prompted to verify their email during setup, improving account security from the start.
• Guided Store Connection — Each storefront (Shopify, WooCommerce, BigCommerce, Square, Miva, eBay) has its own start page with step-by-step instructions and links to help articles.
• Smarter Defaults — New stores auto-select when no other stores exist. Default country is set to US. Origin address titles are pre-populated.

Automation workflows can now be built using a visual, node-based editor. Drag triggers, conditions, and actions onto a canvas and connect them to define your shipping automation logic.

• Node-Based Canvas — Build workflows by connecting trigger, condition, and action nodes on a visual canvas. See the full flow at a glance.
• Consistent Condition UI — The workflow editor uses the same condition interface found across Postsale, so defining rules feels familiar.

Shipsurance shipment protection is now built directly into Postsale. Insure any shipment at checkout with rates starting at $0.75 per $100 of declared value for domestic shipments.

• In-App Coverage — Add shipment protection during the shipping workflow without leaving Postsale. Coverage is available on every plan.
• Competitive Rates — $0.75 per $100 domestic, $1.25 per $100 international — up to 78% less than carrier-declared value rates.
• Claims Support — File claims through Shipsurance directly. Contact information and claim filing details are accessible from within your account settings.
• Terms & Conditions — Digital acceptance of Shipsurance terms during setup, with versioned updates as terms change.

BigCommerce is now a fully supported sales channel with a dedicated setup wizard and store-specific automation settings.

• Guided Setup — A dedicated start page with step-by-step instructions for connecting your BigCommerce store.
• Store Automations — Set up import automations specific to your BigCommerce store, including default shipping preferences and order status mapping.
• Unified Dashboard — BigCommerce orders appear alongside orders from every other connected store.

Orders can now be tagged with custom labels for organization, filtering, and batch processing.

• Inline Tags — Tags appear directly in the order grid as compact chips, giving you a quick visual indicator without opening each order.
• Filter by Tag — Use tags in your grid filters to quickly surface specific groups of orders.

Outgoing emails now support file attachments. Attach packing slips, customs forms, or any other documents to emails sent directly from Postsale.

• File Attachments — Attach one or more files to any email sent through the platform.
• Automation Support — Email attachments can be included in automated email tasks, so documents are sent automatically when workflows trigger.

Postsale now supports USPS First-Class letter and flat package types, making it easy to ship documents, cards, and other flat items at the lowest USPS rates.

• Letter Package UI — A dedicated package interface for USPS letters, with appropriate dimension fields and rate calculation.
• Flats & Letters Tooltips — Updated tooltip text explains the differences between First-Class flats and letters to help you choose the right option.

Resolved an edge case where special characters in eBay's OAuth redirect could silently truncate the authorization token, preventing some merchants from completing the connection flow.

• Root Cause — A URL-encoding issue with eBay's redirect format caused the auth code to be cut short before reaching our server.
• Result — eBay store connections now complete reliably on the first attempt.

Shopify is now a fully supported sales channel. Orders from your Shopify store sync automatically into your Postsale dashboard.

• Automatic Order Import — Shopify orders appear in Postsale as they're placed, ready to ship.
• Store Field Mapping — Map incoming order fields to Postsale shipment fields so carrier, service, and package details are pre-populated based on your store's data.
• Unified Dashboard — Shopify orders appear alongside orders from every other connected store.

Address fields are now validated based on the destination country's formatting requirements. Issues like overly long address lines or missing required fields are flagged before you attempt to create a label.

• Country-Specific Rules — Each country has its own set of required fields and formatting constraints. Validation runs automatically as you enter address data.
• Inline Error Display — Validation errors appear inline on the address form, showing exactly which field needs attention.
• Fewer Carrier Rejections — Required fields (like state for US addresses) are enforced before label creation, reducing failed label attempts.

Miva is now a fully supported sales channel. Connect your Miva store and manage orders alongside Shopify, WooCommerce, BigCommerce, Square, and eBay.

• Guided Setup — A dedicated start page walks you through connecting your Miva store credentials.
• Store Automation Settings — Configure import automations specific to your Miva store during the setup wizard.
• Unified Management — Miva orders appear in the same grid as all other channel orders. Ship, track, and manage returns from one dashboard.

Three new automation triggers expand what you can automate when orders first arrive in Postsale.

• Order Imported — Trigger automations when an order is first imported from any connected store.
• Order Re-Imported — Trigger a different workflow when an existing order is re-synced or updated from the store.
• Initial Order Status — Set a default order status for newly imported orders, per store.

The Template Assistant brings AI directly into the template editor. Describe what you want in plain language, and the assistant generates or modifies your Liquid template code.

• Natural Language Editing — Tell the assistant what you want ("add a returns policy footer" or "make the logo larger") and it generates the template changes.
• Diff View — See exactly what the assistant changed before accepting. Review additions, removals, and modifications side by side.
• Conversational Context — The assistant understands your current template. Follow-up requests build on previous changes without starting over.
• Feedback Loop — Thumbs up/down on responses helps refine the assistant's suggestions over time.

Postsale now supports USB shipping scales for hands-free weight entry. Place a package on your scale and the weight is populated directly into the shipment's weight field.

• Auto-Fill Weight — Weight is read from the scale and inserted into the active shipment's weight field. Supports both pounds and kilograms.
• Scale Button — A scale icon appears on the weight text field. Click to read the current weight.
• Auto-Reconnect — If the scale disconnects, Postsale reconnects automatically in the background.

The template editor for packing slips, invoices, and email notifications has been significantly upgraded. Edit templates with real-time syntax feedback and visual previews.

• Liquid Syntax Support — The editor now understands Liquid template syntax, with inline linting and warnings for unknown filters or bad formatting.
• Code Suggestions — Auto-completions for Liquid filters, variables, and template properties. Hover over any property to see its type.
• Dark Mode — The editor supports dark mode for comfortable editing during long sessions.
• Folder Organization — Templates can be organized into folders. Drag-and-drop to move templates between folders.
• PDF Preview — Preview templates as rendered PDFs directly in the editor. HTML rendering is used for faster iteration.
• Dimensions & Margins — Template dimensions (page size, margins) are now configurable from the editor UI.

The dashboard has been rebuilt with customizable widgets so you can see the metrics that matter most to your operation at a glance.

• Shipment Status Widget — A visual breakdown of shipments by tracking status. Optionally exclude "Carrier Awaiting Pickup" from the chart to focus on in-transit and delivered shipments.
• Chart Settings — Dashboard chart configuration has moved to a more accessible position above the chart.
• Shipment Count — Total shipment counts are displayed below the chart title for quick reference.
• Mobile Layout — The dashboard footer and widget layout adapt for smaller screens.

CSV imports are now faster to set up and more forgiving when things go wrong.

• Sample CSV File — A downloadable sample file shows the expected format, reducing trial and error.
• Error Messaging — When an import fails, a clear error message explains what went wrong.
• Auto-Map from History — When importing a new file, Postsale pulls field mappings from your previous imports so you don't have to remap columns every time.

The order and shipment grids have been significantly optimized for speed and usability, especially for merchants managing large order volumes.

• Faster Loading — Shipments load in the background and use smart caching, reducing wait times when working with large order lists.
• Sticky Horizontal Scroll — Column headers stay visible as you scroll horizontally through shipment data.
• Pinnable Checkboxes — Pin the checkbox column to the left or right side of the grid via a new setting.
• New Columns — Store, tracking status, and order payment fields are now available as grid columns.
• Select All — The select-all checkbox now works correctly across paginated results.
• Context Menu — Right-click any order row for quick actions like status changes, printing, and voiding.
• Additional Page Sizes — More page size options for merchants who prefer to see more orders at once.

Rate lookups now use intelligent caching based on destination, package dimensions, weight, and service type. If you're shipping similar packages to the same area, rates load instantly instead of re-querying carriers each time.

• Instant Repeat Rates — Shipments with the same destination and package profile return cached rates immediately, making batch operations noticeably faster.
• Always Current — Rates are automatically refreshed when shipment details change, ensuring you always see accurate pricing.

Square is now a fully supported sales channel. Orders from your Square store sync into Postsale automatically.

• Automatic Sync — Square orders appear in your dashboard alongside orders from every other connected store.
• Field Mapping — Map Square order data to Postsale shipment fields for automatic carrier and service selection.

Postsale now integrates directly with WooCommerce. Orders sync automatically into your dashboard, eliminating manual entry for connected stores.

• Automatic Order Import — Orders from your WooCommerce store appear in Postsale as they're placed, ready to ship.
• Store Field Mapping — Map incoming order fields to Postsale shipment fields so carrier, service, and package details are pre-populated based on your store's data.
• Multi-Store Support — Connect multiple stores and manage all orders from one dashboard.