Edit Products

Products are edited from the Products Grid. Here's how:

1. Select All Products in the main menu.

   

2. Search for and select the product you want to edit.

   

   The product's details page opens.

3. Update the item values you want to update. In our example, we entered the product dimensions and selected an HS Code.

   

   The following fields can be modified:

   • Name: The name of the product
   • Weight: The weight and unit of measure (lbs, oz, kg, g) of the product
     • The value entered is used to calculate the weight for new shipments containing this product.
   • Price: The price of the product
   • Dimensions: The Length, Width, and Height of the product
     • The values entered are used when new shipments are created containing this product
   • Country of Origin: The product's country of origin
     • The selected country is used for required customs information when shipping internationally.
   • Image URL: Used to point to an image of the product
     • When a URL is entered, the image shows next to the product in the Products Grid. The image does not display on templates, such as a packing slip or invoice.
   • HS Code: The HS Code associated with the product
     • Used for required customs information when shipping internationally.
   • Attributes: Item attributes added here are not reflected in orders already in Postsale. Learn more about item attributes.

4. (Optional) Turn on Override for each value you want to override in all existing Postsale orders that include this product.

   

5. Select Save Product to update the product record.

   

About Product SKUs

• The SKU is how Postsale identifies a product. It ties the product record to order items. Every time an order comes into Postsale, or when an order changes, Postsale matches each item to the product with the same SKU from any store. For example, the same SKU on a Shopify order and an Amazon order is considered the same product in Postsale.
• When a SKU matches, the Postsale Product's item values fill in that item's details (Name, Price, Image URL, Weight, Dimensions, Country of Origin, and HS Code) only if the store left them blank.
• New shipments use the Postsale Product values (Weight and Dimensions). Existing shipments keep what they were created with.
• Adding a product to Postsale before new orders are imported from your store is OK.
  • Be sure to enter SKUs exactly as they are in your store's product catalog so that they can be matched in Postsale.
  • Capitalization and spaces at either end don't matter: "MUG-12OZ", "mug-12oz," and " MUG-12OZ " are the same product.

About the Override Toggle

The Override toggle is useful when you need to update a value for a product that appears on multiple orders. For example, the store's weight or HS code for an item may be wrong or out of date. Fix it once on the product, turn on Override, and every order with that SKU will use the correct value.

Here are a few things to keep in mind:

• Any product value with the Override toggle enabled applies to every order with that product, past orders included, not just new ones.
• Values that have been overridden are indicated with a From Product label when viewing the item in the Order Editor.

  

• When the weight and dimension override toggles are enabled, the values apply only to new shipments. Shipments created before the toggle was enabled are not affected.
• No original order data is lost when the override toggle is enabled. Postsale keeps the original values, so when you disable the toggle, it restores the original value.
• Use caution when overriding the Price field. It shows a warning when you turn on its Override: "This replaces the price buyers paid on every order with this product, past orders included. Those orders' totals and your revenue change with it."