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FedEx: Edit Your Account Details

FedEx Account Details | Edit the Origin Address | Upload Signature & Letterhead

Updated October 23, 20262 min readConnect and manage your carriers

There may be times when you need to update the details associated with your FedEx account in Postsale.

In this article, we will look at how to:

  • Update your FedEx account details
  • Edit your FedEx account's Origin/Ship From address
  • Update your International Settings, including signature and letterhead images

Before We Begin

This article assumes that you have at least one FedEx account added to Postsale.

Edit Your FedEx Account

To update your FedEx account:

  1. Click your profile button in the top right to open the menu.

    Open profile menu is highlighted in the header.

  2. Select Carrier Settings.

    Carrier Settings is highlighted in the profile menu.

  1. Select FedEx.

    FedEx is highlighted in the Carrier Settings menu.

  2. Select your FedEx account. Then, click Edit.

    Fern & Field FedEx HUB 5631 and Edit are highlighted, numbered 1 and 2, in the accounts.
Update Your FedEx Account Details

  1. Click Edit in the Account Details section.

    Edit is highlighted in the FedEx dialog.

  2. Update the appropriate information.

    The following information can be updated:

    • Nickname: Used to identify the account when you have multiple FedEx accounts connected
    • Account Number
    • Rating: Select which rates you wish to view in the rate selector. The default is to view your account-based rates. However, you can also select to view the FedEx List Rates. You can select more than one. Preferred Rates shows rates in your FedEx account's preferred currency. Most US sellers leave it unselected.
    • Pickup Type: Select whether you intend to drop your packages at a FedEx location, contact FedEx to schedule a pickup, or use a scheduled pickup. The Pickup Type selected in Postsale can affect your estimated rates. We suggest that you select the option you and your FedEx representative set up for your account.
    • FedEx Ground® Economy Hub ID: Enter the Hub ID provided to you by FedEx when activating your FedEx account for FedEx Ground Economy services. Please reach out to FedEx if you need assistance identifying your Hub ID.

  3. Click the Save Changes button to save your changes.

    Save Changes is highlighted in the FedEx dialog.
Edit Your Origin Address

The Origin Address is used as the Ship From address when shipping using your FedEx account. To modify the address:

  1. Click Edit Origin Address in the Origin Address section.

    Edit Origin Address is highlighted in the FedEx dialog.

  2. Update the address with the correct information. Then, click the Save button.

    The address fields and Save are highlighted, numbered 1 and 2, in the Edit Origin Address dialog.
International Settings

Bill Duties and Taxes To

Sets the default setting when creating an international shipment with FedEx. Select who will pay for any import taxes or customs fees from the drop-down menu:

  • Sender – You, the merchant, pay for customs duties.

  • Recipient – The customer pays for customs duties.

  • Third party – Someone else (like a shipping partner) will pay.

  • Collect – The recipient must pay upon delivery.

    The Bill Duties and Taxes To field (Recipient) is highlighted in the FedEx dialog.

Upload International Signature & Letterhead Images

FedEx uses Electronic Trade Documents (ETD) to submit international documents and customs forms electronically so that customs documents do not need to be printed and attached to the shipment. In order to use ETD, FedEx requires you to upload an image of your letterhead and signature to your FedEx account.

Click Upload in the Signature Image and Letterhead Image rows under International Settings to select and upload your images.

Upload is highlighted in the Signature Image and Letterhead Image rows.

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