FedEx: Priority Alert®

Postsale gives you the ability to add FedEx Priority Alert® to your high-value, time-critical, or temperature-sensitive shipments. With FedEx Priority Alert, FedEx assigns your account to a global service analyst who provides around-the-clock support, advanced shipment monitoring, personalized notification in the event of a delay, and customized package recovery.

Before We Begin

This article assumes that:

• You have a FedEx account added to Postsale
• You have at least one order ready to be shipped

Add FedEx Priority Alert®

To add FedEx Priority Alert® or Priority Alert Plus® to your shipments:

1. Search for and select the order in the Orders Grid.

   

2. Verify that the shipment is selected in the Dock.

   

3. Configure your FedEx shipment.

   FedEx Priority Alert® and Priority Alert Plus® can only be used when shipping with the following services:

   • FedEx First Overnight®
   • FedEx Priority Overnight®
   • FedEx First Overnight® Freight
   • FedEx 1Day® Freight
   • FedEx International First®
   • FedEx International Priority®
   • FedEx International Priority® Freight

   

4. Expand the FedEx section in the Dock.

   

5. Then, select FedEx Priority Alert® or FedEx Priority Alert Plus™ from the FedEx Priority Alert® drop-down menu.

   

6. Verify that all other shipment details are correct. Then, create the label.