Track Shipments: Carrier Awaiting Package

It's not uncommon for a shipping label to be created, only for the package to accidentally be overlooked during pickup. Stay ahead of these potential slip-ups by creating a filter that flags packages where a label has been created but no carrier scan has occurred after a set number of days, you can proactively identify stalled shipments before they turn into support tickets.

In this article, we'll show you how to use Postsale's tools to identify these shipments so that you can take appropriate action and maintain a smooth post-purchase experience:

• We'll create a filter to identify shipments that have a label created, but still show as not being picked up by the carrier after a few days
• We'll add a widget to the Dashboard that shows the number of orders in your new filter

Real-World Example

During a routine carrier pickup, we stumbled on a package that had been missed by the carrier a few days earlier. It had been sitting in our shipping department unnoticed, delaying the customer's delivery by several days.

To avoid situations like this in the future, we want to proactively monitor shipments where a label has been created but the carrier hasn't picked up the package within a certain timeframe. That way, we can catch issues early and take timely action before they impact the customer.

Before We Begin

This article assumes you're already working with shipped orders and that you have some experience using the Postsale Dashboard and creating filters.