Track Shipments: Monitor for Unshipped Orders

It happens. An order falls through the cracks and doesn't ship out on time. Whether it's due to a missed notification, a manual error, or just a busy week, delayed shipments can impact customer satisfaction.

In this article we'll create a filter and add a Dashboard widget to surface any orders that haven't shipped after a set number of days so that you can take appropriate action to ensure your customers' orders arrive on time.

Real-World Example

While reviewing recent orders in Postsale, we spotted one that had been in the Ready to Ship status for more than three days. After a quick investigation, we realized it had been missed entirely and was never shipped.

To prevent this from happening again, we'd like Postsale to alert us whenever an order remains in Ready to Ship status beyond a certain number of days so that we can take appropriate action.

Before We Begin

This article assumes you're already working with shipped orders and that you have some experience using the Postsale Dashboard and creating filters.