Void, Copy, & Delete Shipments

We also have a Quick Tip video that covers voiding and copying shipments.

1. Select the order in the Orders Grid.

   

2. Open the Dock.

   

3. Verify that the shipment is selected in the Shipments Grid.

   

4. Click the Void X Label button. (X indicates the number of labels being voided)

   

5. Click the Void Label button to verify that you wish to void the label.

   

The label is voided. The Shipments Grid and the Rate Selector indicate a voided status. Learn how to create automations to automatically update the order's status or to send an email when a label is voided.

Here are a few things to know when voiding labels:

• USPS Labels: There is a time frame in which USPS labels may be voided. After this time, a refund request is submitted to USPS.
  • Domestic labels:
    • Can be voided until 12:30 a.m. CT the day after the mailing date
    • Must not have been scanned into the USPS system
  • International labels:
    • Can be voided until 12:30 a.m. CT the day after the label creation date
    • Must not have been scanned into the USPS system
• USPS Unused Label Refund Processing: Per the USPS, “As part of our ongoing efforts to protect the United States Postal Service and our customers against fraud the United States Postal Service Commercial System will hold requests for unused label refunds for 14 days before processing. As a reminder, labels that have been refunded are not to be entered into the mail stream. Per USPS policy (USPS DMM Reference 604.8.4 Counterfeit Postage) any items mailed with counterfeit postage will be considered abandoned and are subject to being opened and disposed of at the Postal Service’s discretion.”
• Voiding a label cannot be undone.
• When a label is voided, a cancellation request is sent to the shipping carrier associated with the shipping label.
• Discard all voided shipping labels to avoid accidentally shipping a package with a voided label.
• See the Copy a Shipment section below to learn how to copy a voided shipment so that you can correct any errors with the shipment and create a new label.

1. Select the order in the Orders Grid.

   

2. Open the Dock.

   

3. Verify that the shipment you wish to copy is selected in the Shipments Grid.

4. Click the Copy button.

   

This shipment is copied and appears in the Shipments Grid.

You can now make any needed updates or changes to the shipment and create a new label.

1. Select the order in the Orders Grid.

   

2. Open the Dock.

   

3. Verify that the shipment you wish to delete is selected in the Shipments Grid.

4. Click the Delete button.

   

5. Click the Delete Shipment button to confirm that you wish to permanently delete the selected shipment. Click Cancel to exit the prompt without deleting the shipment.

   

This shipment is permanently deleted.

Here are a few things to know about deleting shipments:

• Deleted shipments are permanently deleted and cannot be restored.
• If the deleted shipment is the only shipment for the order, Postsale will create a new, unprocessed shipment.