Track Shipments

We also have a Quick Tip video that covers viewing shipment events.

Tracking numbers and current tracking statuses can be viewed in the Orders Grid and in the Dock, allowing you to view the tracking status history or copy the tracking number for any shipment. Learn how to add columns to the Orders Grid or Shipments Grid in the Dock.

Tracking Statuses

View the current tracking status from the Orders Grid and the Dock. Select the magnifying glass icon next to any status to open the Tracking Details.

Tracking Details

The Tracking Details screen provides you with an in-depth look at the current and historical progress of the package. The following information is available:

Header

• The carrier and service used for the shipment
• The tracking number
• The date the label was created
• The current tracking status

Progress Map

Visualize the package's journey to your customer's doorstep. The map shows you:

• For packages still in transit, the progress so far and how far the package still has to go
• The location of the latest scan
• The location of earlier scans
• The delivery point

Hover over any scan point on the map for more detailed information about that scan.

For example, in the image below, an exception has occurred. By hovering over the scan point, we can gather more information about what caused the exception, such as:

• Where and when the exception occurred
• What caused the exception
• Any specific warnings in the area where the exception occurred, such as inclement weather warnings

Navigate the map:

• Use the plus and minus buttons to zoom in and out of the map
• Drag the map to reposition it

Progress Steps

The individual scans and scan details appear at the bottom of the Tracking Details screen. The following information is shown for each scan:

• The tracking status
• The date and time of the scan
• More information about the status

Copy a tracking number from the Tracking # column on the Orders Grid or from the Rate Selector in the Dock by clicking the Copy tracking number button (the clipboard icon) next to the tracking number. This is useful when you need to paste the tracking number into another field or application, such as when tracking a package directly on the carrier website.

The Shipment Tracking Status widget on the Dashboard allows you to quickly view how many shipments are in any given tracking status. You can then drill down further to view orders in a particular status.

If the widget isn't on your Dashboard yet, add it from Add Widgets in The Postsale Dashboard.

Click on any status within the widget to view the orders with shipments in that status.

For example: Clicking the Exception status would open the Orders Grid and display 2 orders with shipments in the Exception status. You could then view the tracking history for more information on the shipment exception of each shipment.

Point at the widget and click its actions button (the three dots). Then, click the wrench icon (Widget Settings) to open the settings dialog.

From here, you can:

• Control which tracking statuses are displayed in the widget

• Select a Filter from your list of filters in the Orders Menu. Only the orders that meet the conditions of the selected filter will be used to calculate the results of the Shipment Tracking Status widget.

• Choose whether voided shipments are left out of ‘Carrier Awaiting Package’.

• Choose whether return labels are left out of ‘Carrier Awaiting Package’.

The Shipping Log report is useful when tracking your shipments. It lists each shipment on its own row with the order number, recipient, shipping service, tracking number, package count and label cost.

You can print or save the report. Here's how:

1. Search for and select the orders that you wish to include in the report.

   

2. Select either Print or Save in the Order Actions Menu. Then, expand the Reports folder and select Shipping Log.

   

3. Follow the prompts for your web browser to save or print the report.

Report Example

Here's an example of the Shipping Log report for five shipped orders: