Return Labels

REAL WORLD EXAMPLE

A customer's item was damaged in transit. They have reached out asking for a return shipping label so that they can return the item.

Let's look at how we can use the Create Return button to quickly create a return shipment from the original shipment.

This method is best when you need to create a return label after the original shipping label was created.

1. Search for and select your customer's original order.

   

2. Open the Dock. Then, select the original shipment.

   

3. Click the Create Return button. A new shipment is created and selected for you.

   

4. Click the Create 1 Label button.

   

The label will be created.

REAL WORLD EXAMPLE

We include return labels in our packages for specific products only. For shipments containing those products, we need a way to require a return label to be generated alongside the shipping label.

Postsale can create an on-demand return label at the same time that the shipping label is created. In addition, you have the option to select whether the return label:

• Use the same carrier and service as the shipping label
• Use a different carrier and/or service than the shipping label
• Use the same or different packaging as the shipping label

Use this method when generating a return label at the time of shipping, so it can be included in the package.

We also have a Quick Tip video that walks you through the steps in this section.

1. Configure the shipment for the order.

2. Expand the Returns section of the Dock. Then select the Include a Pay-on-Use Return Label option.

   

3. Select the Carrier and Service to use for the return label. The available options are:

   • Select Same as Shipment to create a return label using the same carrier and service as the shipping label.

   

   • Select a different Carrier and/or Service for the return label.

   

4. Select the Return packaging for the return shipment. Select from the following options:

   • Same as Shipment: Use the same packaging, weight, and dimensions as the shipment.

   

   • Parcel: Enter a specific weight and dimensions for the return label. Learn how to import weights from a scale.

   

   • Carrier-specific package: The return carrier will be updated to the appropriate carrier for the packaging selected. Be sure to verify that the carrier, service, and weight are correct for the package type.

   

   Notice that the Carrier changed to match the packaging, so check the Service (Flat Rate boxes ship with Priority Mail) and enter a Weight.

5. Click the Create 1 Label button.

   

The shipping and return labels will be created.

REAL WORLD EXAMPLE

Our business model requires a pay-on-use return label in every package, so we want Postsale to automatically generate one alongside every shipping label.

Let's set the shipping defaults so that the "Include a pay-on-use return label" option is enabled automatically.

We also have a Quick Tip video that covers the information in this section.

1. Go to Settings.

   

2. Select Carrier Settings.

   

3. Select Settings.

   

4. Click Default Shipment under Shipping Rules. Learn more about the available Default Shipment settings.

   

5. Expand the Returns section and select Include a pay on use return label.

   

6. Select the Carrier and Service to use for the return label.

   • Select Same as Shipment to create a return label using the same carrier and service as the shipping label.

   

   • Select a different Carrier and/or Service for the return label.

   

7. Select the Packaging for the return shipment. Select from the following options:

   • Same as shipment: Use the same packaging, weight, and dimensions as the shipment.

   

   • Parcel: Enter a specific weight and dimensions for the return label. Learn how to import weights from a scale.

   

   • Carrier-specific package: The return carrier will be updated to the appropriate carrier for the packaging selected. Be sure to verify that the carrier, service, and weight are correct for the package type.

   

   Notice that the Carrier changed to match the packaging, so check the Service (Flat Rate boxes ship with Priority Mail) and enter a Weight.

8. Click Save.

   

Newly created shipments will now have your specified Include a pay-on-use return label options selected.

Shipments created before this default is enabled will not be updated to include a pay-on-use return label. For shipments created prior to updating the defaults, you can:

• Manually enable the settings within the current shipment.
• Delete the current shipment and create a new one so that the new default settings are applied.