Track Shipments: Monitor for Tracking Exceptions

In a perfect world, every shipment would move smoothly from pickup to delivery. In reality, some packages get picked up by the carrier but are never scanned again, with no updates for days. Stalled shipments create uncertainty for both you and your customers. That's why it's important to proactively monitor for shipments that are in transit but no longer receiving tracking updates.

In this article, we'll show you how to use Postsale's tools to identify these shipments so that you can take appropriate action and maintain a smooth post-purchase experience:

• We'll create a filter to identify shipments that have received no tracking updates in 7 days or more
• We'll add a widget to the Dashboard that shows the number of orders in your new filter

Real-World Example

A few days after shipping an order, a customer reached out, letting us know that their order has not arrived. We tracked the shipment and saw that the last tracking update was from ten days ago, with no movement since. We would like a way to automatically catch shipments that haven't moved in several days so we can follow up with the carrier and keep our customers in the loop.

Before We Begin

This article assumes you're already working with shipped orders and that you have some experience using the Postsale Dashboard and creating filters.