Add an Amazon Store

Connect your Amazon seller account, and the orders you ship yourself will appear in the same list as your other stores. When you create the label, the tracking goes back to Amazon, and the order is confirmed as shipped.

REAL-WORLD EXAMPLE

We have an Amazon Seller Central account and would like to connect Postsale so that we can import our orders and manage our shipping and post-purchase tasks. We would like to import orders that have already been placed and have any newly placed orders automatically import into Postsale.

You can do that! In addition, when you create a shipping label in Postsale, the shipment information is sent back to Amazon, and the order status is automatically updated.

This article will walk you through connecting your Amazon store to Postsale.

Before We Begin

• Be sure that you are logged in to Postsale as the account owner. Only account owners can add an Amazon store to Postsale.

Connect Amazon to Postsale

1. Go to Settings.

   

2. Select Store Settings.

   

3. Select Amazon.

   

4. Review how Postsale collects, uses, and shares the Amazon data accessed through the Selling Partner API. When you're ready, click Next to connect your account.

   

5. Choose your Amazon marketplace, then select Connect Amazon. You'll be redirected to Amazon Seller Central to grant access.

   

   Once you are successfully connected to Amazon, you'll be returned to Postsale to continue the setup.

6. (Optional) Import recent orders into Postsale, in addition to any newly placed orders, by selecting the Import Existing Orders option and choosing how many days of order history (up to 7 days) to import. Then, click Next.

   

7. Confirm that you want Postsale to perform the following actions automatically. Then, click Next.

   • When an order is first imported
     • Set the order's status to [select the status from the drop-down menu]
       • Enable this option to specify what the local status of the order should be set to when orders are imported for the first time. With this option disabled, the order's local status will be blank when imported.
   • When a shipment is processed
     • Set the order's status to 'Shipped'
     • Upload the shipment information to Amazon
   • When a shipment is voided
     • Set the order's status to 'Voided'

   

8. Enter the store name in the Store Name field.

   • The store name you enter will be considered the Order Source in Postsale.
   • The store name will be displayed in the Source column on the Orders Grid.
   • Use the store name as the Order Source when creating Advanced Searches for orders associated with this store.

   

9. (Optional) Click the Logo tile. Then, select an image file (JPEG or PNG) from your computer.

   • Postsale supports JPEG and PNG files with a recommended size of 3 MB or less.
   • Larger image files will be reduced to a maximum file size of 3 MB upon upload.
   • The image will be uploaded and become the logo for this store.
   • The logo will automatically display in Postsale templates that include a logo, such as the Invoice with Logo template.
   • Learn how to edit an image in Postsale.

   

10. (Optional) Click Add Store Address to add a unique Ship From address from this store. Learn how to configure your Default Shipment settings so that the Store Address is automatically selected as the Ship From address for your shipments.

11. Click Finish.

    

    Your store is added and is displayed in the list of stores. If you selected Import Existing Orders, historical orders will be automatically imported into Postsale based on the number of days you selected.

Good to Know

General Information

• When you create a label, the tracking number and carrier go to Amazon, and the order is confirmed as shipped.
• Voiding a label in Postsale marks the order as Voided in Postsale only. Be sure to update the shipment in Seller Central.
• Amazon's data rule: Buyers' names, addresses, and phone numbers are redacted from Postsale 30 days after the package is delivered.
• Amazon asks sellers to contact buyers only through Amazon.
• FedEx, UPS, and USPS labels printed from Postsale are not covered by Amazon's Buy Shipping protection. Learn how to protect your shipments in Postsale.

Order Tags

The following Amazon-specific information is imported with your Amazon orders and can be viewed as Tags in Postsale. These tags are read-only.

• Online ID: the Amazon order ID (also the order number in Postsale)
• Fulfillment Status: Amazon's status, such as Unshipped, Partially Shipped, Shipped, or Canceled
• Payment Status: Paid (or Pending)
• Buyer: the buyer's name, when Amazon provides it
• PO Number: on Amazon Business orders that have one

Order Notes

The following Amazon-specific information is imported with your Amazon orders and can be viewed as Order Notes in Postsale.

• Amazon Prime Order: Prime order.
• Amazon Business Order Indicates an Amazon Business order.
• Fulfilled by Amazon (FBA): For orders being fulfilled by Amazon.